Privacy Policy
Last updated: January 6, 2026
Table of Contents
1. Introduction
Printway, Inc. ("Printway," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services: Personal Information: • Name and contact information (email, phone number, address) • Account credentials (username, password) • Payment information (credit card details, billing address) • Business information (company name, tax ID) Automatically Collected Information: • Device information (IP address, browser type, operating system) • Usage data (pages visited, time spent, clicks) • Cookies and similar tracking technologies • Location data (based on IP address) Information from Third Parties: • E-commerce platform data (Shopify, Etsy, WooCommerce) • Social media information (if you connect accounts) • Payment processor data
3. How We Use Your Information
We use the information we collect for various purposes, including: Service Delivery: • Process and fulfill orders • Manage your account • Provide customer support • Send order confirmations and shipping updates Improvement and Analysis: • Analyze usage patterns to improve our Services • Develop new features and products • Conduct research and analytics • Personalize your experience Communication: • Send marketing communications (with your consent) • Notify you of changes to our Services • Respond to your inquiries • Provide important account-related notices Legal and Security: • Comply with legal obligations • Prevent fraud and abuse • Enforce our Terms of Service • Protect our rights and property
4. Information Sharing
We may share your information in the following circumstances: Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, hosting, and analytics. Business Partners: When you connect your e-commerce stores, we share necessary data with those platforms to enable integration. Legal Requirements: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights or the safety of others. Business Transfers: If Printway is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. With Your Consent: We may share your information for other purposes with your explicit consent. We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar tracking technologies to collect and store information about your use of our Services. Types of Cookies We Use: • Essential cookies: Required for basic site functionality • Analytics cookies: Help us understand how users interact with our site • Preference cookies: Remember your settings and preferences • Marketing cookies: Used to deliver relevant advertisements Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. Do Not Track: We currently do not respond to "Do Not Track" signals. However, you can opt out of certain tracking as described above.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security Measures Include: • Encryption of data in transit (SSL/TLS) • Encryption of sensitive data at rest • Regular security assessments • Access controls and authentication • Secure data centers While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention Periods: • Account data: Retained while your account is active and for 3 years after closure • Order data: Retained for 7 years for legal and tax purposes • Analytics data: Retained for 2 years in aggregated form • Marketing preferences: Retained until you unsubscribe You may request deletion of your data at any time, subject to our legal obligations.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information: Access: Request a copy of your personal information Correction: Request correction of inaccurate information Deletion: Request deletion of your personal information Portability: Request transfer of your data to another service Objection: Object to certain processing of your information Restriction: Request limitation of processing Withdrawal: Withdraw consent for marketing communications To exercise these rights, please contact us using the information below. We will respond within 30 days.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, and how we use and share it. Right to Delete: You can request deletion of your personal information, subject to certain exceptions. Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note that we do not sell personal information. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise your California privacy rights, please contact us at [email protected].
10. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards, including: • Standard contractual clauses approved by relevant authorities • Compliance with applicable data protection frameworks • Ensuring our service providers meet security requirements By using our Services, you consent to the transfer of your information to the United States and other countries.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will: • Post the updated policy on our website • Update the "Last updated" date • Notify you via email or through our Services Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: Printway, Inc. Data Protection Officer Email: [email protected] Address: 123 Commerce Street, Suite 100, Wilmington, DE 19801 For general support inquiries, please visit our Help Center or email [email protected].